OR
To
hasten the disconnection, press the pound # key three times followed by the * key (instantly
disconnects both legs of call).
To place multiple calls:
At the voice prompt after
pressing the # key three times. This feature allows multiple phone calls
without having to hang up.
Auto Error Correction while Dialing:
If you
make an error while dialing, press # key three times (# # #) to receive a new
“IDT” voice prompt.
Fax Transmission
Instructions:
Set fax machine to “Manual/Phone” mode after dialing the
access number.
After receiving the callback, follow the standard dialing
instructions then press the appropriate key on your fax machine to “send” your
transmission.
Once the fax is complete, the callback will automatically
disconnect.
To send multilple faxes, keep the hand set off-hook.
After the
first fax is complete press the # key three times then dial the second fax
number.
Enhanced Services
FOR CUSTOMERS WHO TRAVEL
Travel
Companion/Remote Programmable Service: For customers who travel, or will be
changing their phone number, we offer the Remote Programmable Service. It
allows the customer to change their callback number from the road whenever they
want. Once the remote callback number is programmed, it will function exactly
as a regular callback line. To enable such feature, the appropriate box needs
to be checked off on the application form. A five digit Personal Identification
Number will then be assigned by IDT.
Travel Companion
Instructions:
-
Use tone telephone to dial: (917) 778 - 9500 in the U.S..
-
Enter the 10 digit access
number on the welcome letter
-
followed by the selected 5 digit Personal ID
Number (PIN) and
-
follow the voice prompt instructions ( Changing the callback
number will not trigger a callback ).
Speed Dial Service:
To save time while dialing, we offer the option of programming frequently
dialed numbers into the callback service. This feature can be activated by
checking off the appropriate box on the application form.
Speed Dial
Instructions:
After dialing the Personal Access Number and hearing the
Voice prompt, proceed to dial one of the provisioned Speed Dial Codes followed
by the * key. The system will
automatically call the number and establish the connection.
Customized Voice
Prompts:
If the customer will be calling through a switchboard, we can
personalize the callback voice prompt to ask for the customer by name, room
number or extension. If the phone system is automated, we can program the voice
to play the tones of the numbers of your extension. This way the customer will
always receive his callback, no matter where they are calling from. To activate
this service, write the extension or the name next to the relevant callback
number on the application form and indicate whether the switchboard is human or
automated.
Payment Methods
IDT accepts cash prepayment and all major credit cards
including: Visa, Mastercard, American Express and Diners Club.
Credit Card
Payments:
If a customer wishes to pay by credit
card:
They must submit
their credit card information
credit card billing address and cardholder’s signature on order form.
Each month, as usage is calculated, the customer’s credit card will
be charged in $250.00 increments. Whenever the customer reaches $250.00, their
credit card will be charged. If the charge is declined, the lines will be
locked immediately and the agent will be notified. For example, if a customer
uses $532.00 worth of callback service in one month, they will be charged
$500.00 during the course of the month and $32.00 at the end of the month. If a
customer uses anything less than $250.00, the card will not be charged until
the end of the month.
Cash Prepayments:
Customers not using a credit card as their payment method must submit a
prepayment prior to activation of service. The prepayment should reflect two
months worth of estimated usage ( the minimum accepted payment is $250.00 ).
The service will only be activated once IDT has received prepayment. If it is a
wire transfer please forward a copy of the wire transfer sheet accompanied by a
list which should include the customer name and the exact dollar amount to be
dispersed to each customer. This list is crucial to ensure proper fund
allocation.
Check payment
Make your check payable to :
International Discount
Telecommunications Corp.
Mail
to : IDT
Attn :
International Callback Dept.
190 Main
Street
Hackensack,
NJ 07601
USA
Phone : 201-928-1000
Fax : 201-907-5112
Wire transfer
Wire
to : First Union
Bank, N.A., New Jersey
239 Main
Street
Hackensack , NJ 07601
USA
Routing
# 031-201-467
For credit to the account of:
International Discount Telecommunications
Account # 207-99-500-15-213
IDT will monitor the customer and notify the agent when
customer has $150.00 left in the account. Agent should inform the customer and
collect another prepayment. If prepayment is depleted customer’s line will be
locked until another prepayment is received.
Billing Procedures
Each call made using callback consists of 2 calls.
The
first is when the switch calls back at the callback number. This is what is
called the “first leg” of the call.
The second is the outbound call or “second
leg”.
On a one leg bill, only calls which are completed by reaching the desired
party will appear. The rate which is charged is the combined rate of the
country where the call originated (the first leg) and the country called (the
second leg).
On a two leg bill, the first and second leg of each call
will appear separately and the rates will be separate as well. Please realize
that every time you call your access code and receive a callback with the IDT
voice prompt you will be billed from the time of the voice prompt because IDT is
incurring the cost of calling you where ever you are in the world.
One leg Billing:
Customers will be billed on the call from the moment they pick up the call back
and hear the voice prompt until the moment they hang up on the outbound call.
It is therefore normal for the call to be half a minute to a minute longer than
they might think due to the time it takes to connect on the outbound leg. In
the event they reach a busy number, or the party they have tried to call is
unavailable, then they will not be charged for the call. The number they tried
to call will NOT show on the call detail report. Call attempts that are
interrupted by an international auto attendant with messages such as: “All international circuits are busy” or
“Your international call cannot be completed
as dialed” will be billed.
Two Leg Billing (
Travel Companion Access Numbers ):
Customers will be billed on the first
leg from the moment they pick up the call back and hear the voice prompt until
the moment they hang up on the outbound call. The second leg is billed from the
moment the outbound call picks up until it hangs up. It is therefore normal for
the call to be half a minute to a minute longer than they might think due to
the time it takes to connect on the outbound leg. In the event the outbound or
2nd leg reaches a busy number, or the party they have tried to call is unavailable,
then they will not be charged for the 2nd
leg of the call. The number you tried to call will NOT show on the call
detail report. Call attempts that are interrupted by an international auto
attendant with messages such as: “All
international circuits are busy” or “Your international call cannot be
completed as dialed” will be billed.
Travel
Companion/Remote Programmable Service:
All customers with Travel Companion
access numbers will receive 2-leg invoices. When a customer has a standard
callback access number and an access number for the Travel Companion, two
separate invoices will be generated. IDT will not be responsible for the use or
misuse of this service as mentioned in the application form.
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